About Our Fm 3009 Location

PROVIDING AUTO REPAIR SERVICES IN SCHERTZ AND BEYOND

“This auto repair shop rocks!”

How often have you or someone you know come back from the car repair shop with sentiments like that? Most people like auto shops about as much as they like their dentist. You know you need to see them, but you’d really rather not.

Customer reviews of Total True Automotive are full of statements like this one. That’s because Total True Automotive is set apart. They’re on a mission to earn your trust by providing you with honest, reliable, and friendly service. From the moment you walk in the door, you know this is not a typical auto service center.

Every detail of the shop centers around caring for the needs of the customer. Rich wood floors, leather couches, and stone accents are warm and inviting. Team members are genuine as they greet customers. Bathrooms are clean enough to pass inspection from even the most critical eye. The workshop itself looks like a state-of-the-art museum.

A wall of windows allows you to watch technicians and mechanics as they work on your vehicle. While you CAN watch their efficiency in action, what you can’t see is the magic behind the scenes. I’m here to give you a peak behind the curtain.

Long before the team got to work servicing your vehicle, they were working on developing their personal character. Company leadership understands that superior service comes only from superior individuals. Weekly meetings focus on character development and team building. Team members receive praise from their peers for displaying core values. Leaders provide instruction on methods to care for customer needs. They consider both internal and external needs.

“We don’t serve vehicles, we serve people.” Service Director, Edgar Reyes

Edgar loves working for Total True Automotive because he knows he’s making a difference in the community. Team members are empowered to go above and beyond to meet the needs of their customers. Professionalism and honesty have earned the team a loyal customer base.

Leslie Medrano is one of the friendly faces you’ll see at the front desk. Before working for Total True Automotive, she worked at a bank. Leslie grew tired of the bank’s attitude where customers were another number or transaction. She wanted to take the time to develop a relationship with customers. Her bosses at the bank did not allow her to do that.

At Total True Automotive, Leslie is encouraged to get to know the customers. She discovered one of their customers had a new puppy. She bought puppy chew toys and sent them to the customer’s home. Leslie is encouraged to take the time to talk with customers to better understand how their car needs fit into their life in the big-picture.

Learning, growing, and improving are daily tasks for team members at Total True Automotive. This purpose driven culture fosters dignity in each team member, which is then applied to every customer interaction.

We Make Car Care More Convenient

The Best Service Warranty

5 Star Rating with Over 1,000 Reviews

State of the Art Facility

Free Local Shuttle Service

Waiting Area with Free Wi-Fi

SCHEDULE SERVICE

Digital Vehicle Inspections

A Commitment To Complete Customer SatisfactioN

Our number one goal is complete customer satisfaction. Every day, with every customer, we focus on providing high-quality Auto Repair services coupled with top-notch customer service. With countless 5-star reviews, we are proud of our reputation as one of the Schertz area’s most trustworthy Auto Repair shops.

To our customers, we promise:

To uphold the highest standards in professional diagnosis, service, and repair by employing the best professional personnel and using state-of-the-industry equipment and quality parts.
To offer valid written estimates, keeping the customer aware of changes in the repair process.
To conform to all applicable state and local laws.
To maintain a sense of personal obligation to our customers.
To maintain methods to resolve customer complaints.

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