The collision repair process involves many steps. There are many factors involved, some beyond our control (parts availability & delivery). We generally do not give a promise date until all parts have arrived and been checked for correctness as well as the vehicle being painted. Understand that many of the products we use have a curing time in between each process, such as primers, body fillers and sealers as well as top coats of paint. Some of these can be up to 2-3 hours before the next procedure can take place. Although we do our very best to get your vehicle returned to you in a timely manner, we realize what a great inconvenience it is to not have your vehicle.

The following outlines the procedures involved and important milestones along the way.

•Owner signs Repair Authorization
•Insurance approval
•Parts ordered electronically
•Parts received (generally 1 to 2 days)

Estimated Completion Date Given

•Vehicle scheduled for repairs
•Vehicle disassembled & re-inspected
•Insurance supplemental report written if additional parts/labor are required
•Insurance supplement approved
•Additional parts ordered if necessary

Customer Updated on Completion Date

•Vehicle setup on Unibody repair equipment
•Structural & body repairs made
•New panels prepared/installed
•Corrosion protection applied
•All metal work inspected, initial tests done

Customer Updated on Schedule Completion

•Vehicle chemically cleaned and tacked
•Vehicle prepped, primed and blocked
•Vehicle blown clean, masked & taped, placed in paint booth
•Multi-step paint refinishing process applied
•Reassembly, wheel alignment, air conditioning,
detailing, final inspection and test drive

Confirmed Delivery Date Given